Kits!
Borrow the gear. Skip the receipt.
- Project
- I designed a kiosk and app so you can try a hobby kit without buying the gear first.
- Problem
- A new hobby dies at the checkout for an expensive kit.
- What I did
- I mapped borrower and lender as two products that share one physical handoff.
- Product Design
- UX Design
My role
UX / product design: research through high-fidelity
Timeline
3 weeks · Solo
Client
Academic UX Project (Concept Service)
Industry
Community Sharing · Service Design · UX
One kiosk, two roles, one voice
Autoplays muted when visible. Unmute or scrub with the controls.
Borrower flow
Lender flow
Buy the tools first, or don't start
Borrowers and lenders are not the same person
Borrowers want browse, reserve, pick up, try, return. Lenders need incentives, approval, and processing that does not feel like unpaid labor.
Mapping both journeys showed where the kiosk must lead, where the app carries continuity, and which states need an explicit yes before you move on.
Walk the desk, not the file
That pass locked where the kiosk leads versus where the app continues, and which states needed confirmation first.
Two paths, no shared lie
I kept borrower and lender on separate paths so no screen pretended both roles see the same thing.
Bright at arm's length
I needed a public kiosk that still felt like a community, not a ticket machine. Type, color, and components keep touch and mobile reading as one product.
Downloads · PDF
Reflection
The service got clear when I treated the physical handoff and the app as one experience.
Next Steps
I want to test the full kiosk-to-app handoff with borrowers and lenders, including returns, empty kits, and interrupted transactions.